Rockford NOC

Friday 15th May 2009, 01.00hrs to 06.00hrs

During the maintenance window above, the IOS on one of our suppliers core routers in Telehouse East with will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take less than 30 minutes to complete, during which all directly connected customers will be out of service. Any traffic that would normally be routed through this equipment will route via alternate paths.  We do not anticipate that this will affect any customer connections to our services.

15th May 2009 - 00.00hrs to 06.00hrs

During the above window our suppliers will be performing router upgrades within Global Switch that will require all 2Mbps Framstream circuits supplied via this location to be out of service for a small period. It is anticipated that any downtime will be restricted to 60 minutes or less within this window. We will be calling all affected customers individually to advise and naturally we apologise for any inconvenience that this work will cause.

We have received the roll out plan and diagrams for our carrier’s network upgrade to ensure that the new 21C network for ADSL Broadband and leased lines is completely redundant following the outages from earlier in the year.  The outages experienced by users in the north east, east midlands and some parts of the west midlands on ADSL circuits were due to third party fibre cuts.  At the time some POPs (points of presence) were not connected via a diverse route so there was disruption to service when the connection failed.  By July 09 all points on the network will be linked by 2 or more connections providing resilience in the event of a connection failure.

Our VoIP carrier is currently having issues with VoIP servers hosted in Interxion. This is affecting incoming calls.  Technicians are working to restore the service.

This evening, between 1730 and 1830 we will be replacing our Cisco router that terminates a redundant link from the data centre to a connectivity partner.  We anticipate no interuption to service but our primary circuit will not be redundant during this window.  The exchange of routers should only take 10 minutes, even though we have a 1 hour window for the work.

It appears all bonded circuits are currently down due to a RADIUS issue.  Our provider is aware of this and it has been escallated to the highest level.  There is currently no ETR.  As soon as we have an update we will post it here.