At 0934 this morning our connectivity system recorded a wide spread outage of midlands based DSL tails. We reported this to our supplier who in turn advised it was a BT fault. This is being investigated as a matter of priority.
Customers directly affected by this have been notified by phone.
At 12:20 we were made aware of a potential problem with our phone system. Upon investigation it seems that calls are taking an inordinate amount of time to connect (circa 15 seconds). We are currently investigating the issue with our upstream provider.
At around 1730 this evening we began receiving calls from end-users that suggested a widespread viral infection. After several hours of investigation it became apparent that the root cause was an incorrect release from McAfee resulting in Windows XP machines becoming unstable and incapable of logging in.
An emergency update has been release by McAfee for Virus Scan Enterprise customer’s; “dat 5959″. Customers are advised to urgently force a manual update of their client machines; this can be done by right-clicking the McAfee shield in the system tray (next to the time) and clicking “Update Now”.
For more information see the following URL:
https://kc.mcafee.com/corporate/index?elq_mid=2363&elq_cid=342982&page=content&id=KB68780
We are aware of some issues calling our service desk number. If you are experiencing this please email care@rockford-uk.com and we will call you back.
We are actively working with our Anti-Spam provider with regards to mail delivery times. At present mail is taking approximately up to one hour to reach the end recipient and as such is being treated as high priority by ourselves.
For customers subscribing to our Level 1 anti-spam service, please be advised that we have enabled a new feature; auto-whitelisting.
This means that an end-user receiving an EUSR email with potential “false positives” now has the ability to whitelist a sender by following the link to release the mail. Therefore future messages from the whitelisted address will not be subject to the usual SPAM scanning and thus not listed in the EUSR mail.
Our VoIP provider has notified us on some maintenance they have scheduled for the VoIP platform. This is to take place between 0400 and 0500 although we are advised it is unlikely to take an hour. During this window you may not be able to call the Rockford Support Desk.
The generator systems are being serviced on the above date. There should be no risk at all and the power supplies to the computer rooms will still be redundant during the service.
This reload will actually be between 0300 and 0400 on the 2nd Feb, not as previously posted.
The router directly connected to the far end one of our circuits is going to be reloaded by our supplier in the next few minutes to clear an issue. We do no anticipate any loss of connectivity as traffic will take alternative paths but there may be a few seconds of instability whilst routes update.
We have had to reboot a VM host which has resulted in us taking some services offline. These include Hosted Exchange and some outbound mail relaying. Apologies for the inconvenience. We expect normal service to resume shortly.